[Cancellation policy]

1.      Those who use the reservation system of this site to make reservations is agreeing to pay 30% of the total room rate as a security deposit to guarantee the right to reserve rooms and prices for online booking.

2.      Your credit card payment completed on the website will be immediately debited from the credit card account you provided.

3.      In order to protect the security of your credit card transactions, this website regulates that online bookers should match the personal information of the check-in person, and must provide the same ID card or credit card information at the time of check-in.

4.      After confirmation through the online reservation, if you need to change the date of your stay, please call us to cancel directly, and then re-book. After completing the rebooking transaction, the cancellation related fees will not be charged. This website will not accept manual or online date change.

5.      After confirmation through online reservation, if you need to cancel the reservation, please call us directly to cancel, this site will not accept manual cancellation services.

6.      All prices on the site include taxes and service charges.

7.      The check-in time is after 3:00 pm, and the check-out time is before 11:00 the next morning.

8.      If there is an irresistible factor in the location of the hotel on the day of check in, such as traffic interruption due to an earthquake, or a typhoon warning issued by the Central Meteorological Bureau, please contact the reservation center within three days (including the day) of check-in.

9.      The definition of Weekdays, Holidays and Public Holidays is in accordance of the Jien Mount Villas.

10.    Flying Drone over the property is not allowed. Pets are not permitted in all areas within Jien Mount Villas.

The security deposit (including online reservation and manual reservation) charged for the hotel reservation is processed in accordance with the "Sample contract for direct reservation of individual tourists in the hotel industry" issued by the Tourism Bureau (Ministry of Transportation and Communications) on August 6, 102. For details information, please visit the MOTC website (https://admin.taiwan.net.tw/indexc.asp)

 

[The security deposit charged for booking and cancellation instructions are as follows:]

After reservation is made, please be aware you will be charge 30% of the total room rate as a deposit.

※ If the reservation is cancelled 14 days before check-in date, full deposit will be refunded and no processing fee will be charged.

※ Reservation that is cancelled 10 – 13 days prior to check-in date, 70% of deposit will be refunded.

※ Reservation that is cancelled 7 – 9 days prior to check-in date, 50% of deposit will be refunded.

※ Reservation that is cancelled 4 – 6 days prior to check-in date, 40% of deposit will be refunded.

※ Reservation that is cancelled 2 – 3 days prior to check-in date, 30% of deposit will be refunded.

※ Reservation that is cancelled 1 days prior to check-in date, 20% of deposit will be refunded.

※ All deposit will be charge if cancellation is made on the day of check-in without prior notice.